Help Center

Documentation, guides and answers to frequently asked questions

Documentation

Doublegram AI

Frontier AI that posts, researches and creates inside Telegram.

Doublegram Captcha

Stop bot raids and spam joins before they take over.

Doublegram Grow

Telegram automation userbot to grow your audience.

Doublegram Lookup

Verify IDs, usernames and group context in seconds.

Doublegram Scribe

Voice messages become readable, searchable text.

Doublegram Spread

Mass broadcasting userbot for Telegram.

Frequently asked questions

Subscription

Plans, AI credits and billing

What plans do you offer?
Two plans: Free and Core. Both include access to every Doublegram bot. The Core plan additionally includes monthly AI credits, the premium bot features and higher limits on day-to-day actions.
What changes between Free and Core?
Free gives you every bot to try them out, with base features and limits and no monthly AI credits. Core gives you the same bots plus monthly AI credits, the premium bot features and higher limits on day-to-day actions.
What are AI credits?
They are the consumption unit for AI features across our bots (Doublegram AI, Scribe transcriptions, advanced Lookup searches). The Core plan includes a monthly quota; if you run out before renewal you can top up on-demand from the dashboard without changing plan.
Can I change plan?
Yes. Moving from Free to Core takes effect immediately. Cancelling Core takes effect at the next renewal: you keep using it until expiry, then you go back to Free. All from Dashboard > Subscription.
Do you offer refunds?
Yes, within 15 days of purchase and provided that the period's AI credits have not been consumed. We review each request case by case: write to our support bot and we'll get back to you. Request a refund

Account

Profile, payments and support

How do I update my information?
From Dashboard > Account you can edit email, password and personal data. The Security section manages password and 2FA when enabled.
How do I link my Telegram account?
The fastest way is opening our Mini App from Telegram: we sign you in automatically. If you come from the website you can use "Continue with Telegram" on the sign-in page. From Dashboard > Account you can also link or unlink the associated Telegram account at any time.
Which payment methods do you accept?
We accept credit/debit cards via Stripe and on-chain payments in Gram (the asset formerly known as Toncoin/TON, renamed on June 15, 2026 — same network, same wallet).
Can I export or delete my data?
Yes. From Dashboard > Account you'll find the "Export my data" and "Delete my account" options. The export sends you an archive with all data associated with your account; the deletion is permanent and removes all your personal data in accordance with GDPR.
How do I get support?
For technical issues and account questions write to our support bot. We reply within 24h (max 48h). For general questions and community you can also join the @doublegram_news channel. Open the support bot

Can't find what you're looking for?

Our support team is available on Telegram.

Reply within 24h, max 48h
Open a ticket