1. Introduction
At Doublegram, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and services.
2. Information We Collect
We collect personal information you voluntarily provide when you create an account, subscribe to communications, contact support, participate in feedback forms or make purchases.
This may include contact information, account information, billing information and usage data such as feature usage or AI credit consumption.
We also automatically collect device information, usage data, cookies, log files and error reports when you visit our website.
- Contact information: name, email address and phone number
- Account information: username, password and preferences
- Payment information: billing details and payment method data handled through payment providers
- Usage data: feature usage, bot interactions and AI credit consumption
3. Telegram Integration Data
When you connect Telegram or use Doublegram Telegram tools, we may process Telegram user IDs, usernames, bot interaction data, and channel or group information you authorize us to access.
Message content may be processed for AI or automation features only when the product flow requires it or when you explicitly use those features.
4. How We Use Information
We use collected information to provide and maintain services, manage accounts, process payments, deliver AI-powered features, analyze usage, improve security and comply with legal obligations.
- Service provision and account management
- Payment processing and subscription management
- AI services, content generation and automation features
- Analytics, service optimization and fraud prevention
- Support responses, product updates and legal compliance
5. Sharing and Disclosure
We do not sell, trade or rent your personal information. We may share information with trusted service providers for payment processing, hosting, email delivery, analytics, monitoring and customer support.
We may also disclose information when required by law, legal process, government request, protection of our rights, or prevention of illegal activity or harm.
6. Security and Retention
We use appropriate technical and organizational measures including encryption, access controls, audits, employee training and incident response procedures.
We retain information for as long as needed to provide services and comply with legal obligations. Account data may be retained until deletion or inactivity, transaction records may be retained for tax/legal compliance, and usage logs may be retained for service optimization.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, export, restrict or object to processing of your personal information, and to withdraw consent where processing is based on consent.
9. International Transfers and Regional Rights
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses or other recognized transfer mechanisms.
EU users may have additional rights under GDPR. California residents may have specific rights under CCPA. We do not sell personal information.
10. Contact
If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected]. For data protection requests, contact [email protected].